Job Description

Responsibilities

• Administer and maintain Citrix Virtual Apps and Desktops (CVAD) environments.
• Manage Machine Catalogs, Delivery Groups, StoreFront, published applications, and virtual desktops.
• Monitor and troubleshoot Citrix Delivery Controllers, ADC/NetScaler, StoreFront, and License Servers.
• Perform L2/L3 troubleshooting, root cause analysis, and performance tuning.
• Build and maintain Citrix Golden/Master Images.
• Manage FSLogix, user profiles, Citrix policies, and application access.
• Perform Citrix upgrades, patching, hotfixes, and maintenance.
• Support Incident, Problem, and Change Management processes.
• Maintain technical documentation, SOPs, and runbooks.
• Provide production and major incident support, including on-call support when required.

Required Qualifications

• 8+ years of experience in Citrix Administration and VDI Support
• Strong hands-on experience with Citrix Virtual Apps and Desktops (CVAD)
• Experience with Citrix ADC/NetScaler, StoreFront, Director, and Studio
• Proficiency in Windows Server and Active Directory
• Experience with FSLogix and Citrix user profiles
• Hands-on experience with Citrix upgrades, patching, and troubleshooting
• Strong PowerShell scripting and automation skills
• Experience supporting L2/L3 incidents in an enterprise environment
• Knowledge of ITIL-based Incident, Problem, and Change Management

Preferred Qualifications

• Experience with Azure Virtual Desktop (AVD)
• Knowledge of Windows 365 and VMware
• Experience with Microsoft Intune and Entra ID
• Familiarity with ServiceNow
• Experience supporting large-scale enterprise VDI environments

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